Support
One address for everything: bugs, questions, data exports, account changes.
Contact
Email support@jobtral.com. A person reads every message. We answer on business days, and sooner when something is down.
What to include
The more of this you send, the faster we can fix it:
- The email address on your Jobtral account and the company name.
- What you were trying to do, what you expected, and what happened instead.
- The page URL, and a screenshot if there is something to see.
- Roughly when it happened, with your time zone.
- For a connector or AI assistant problem: which assistant, and the time of the call, so we can find its receipt.
Never send a password or a full connector key. We will not ask for one.
Before you write
The documentation covers getting started, connecting an AI assistant, website lead forms and the machine door for Bidtral and Proposals.